About Pembroke Care

Boutique by conviction, since 1994.

Pembroke Care — boutique residential, respite and transitional living in Reading. Boutique, here, means something precise: smaller scale, personal attention, calm surroundings and support that responds in moments. Residential and respite care at Pembroke Lodge; transitional and independent living at Alexandra Lodge and the Pembroke Apartments; one clear pathway between hospital and home.

1994

An uncompromising idea

Pembroke Care opened on Alexandra Road with a conviction that has never changed: clinical care delivered to the standards of fine hospitality, by people who know every guest by name.

2000s

A reputation, carefully built

Pembroke Lodge grew into residential and respite care; Alexandra Lodge and the Pembroke Apartments into transitional and independent living. Three decades of provision, each refined by what guests genuinely valued.

Today

The missing step in recovery

Year after year we saw the same gap: people medically ready to leave hospital, yet not quite ready to go home. Pembroke has been shaped around that gap — spacious self-contained apartments, an assessed level of flexible support, and one clear pathway from hospital back to independence.

A new chapter

Pembroke, strengthened

Pembroke Care remains Pembroke Care — the name over the door, boutique in scale and in conviction. Behind the team now sits a clinical governance and specialist expertise partnership with Cloud Medical, with whose expertise the Hospital to Home pathway has been clinically and strategically developed — the same standards, independently assured.

How we work

The Pembroke standard

Six commitments, kept in every setting — the main house, the apartments and the pathway between hospital and home. Together they are what we mean by boutique: never unsupported luxury; always scale, attention, calm and responsiveness.

Boutique in scale, by conviction

Deliberately small, with no ambition to be bigger — a team who know every guest, and every family, by name.

Personal attention, not process

Senior team members conduct every assessment themselves, support is arranged around the individual, and nothing is too much trouble.

Calm surroundings

A quiet period estate, self-contained apartments, gardens and unhurried mealtimes — an atmosphere that lowers the temperature of a difficult time.

Responsive, day and night

A care team on site around the clock, with discreet call points in every apartment — help measured in moments, not shifts.

Candour before occupancy

If Pembroke is not the right setting for you, we say so at assessment — and recommend who is.

Progress you can measure

Written goals, weekly reviews, and a return-home plan we work towards together — with a full summary for your family and GP afterwards.

Clinical governance & specialist expertise partner

Pembroke care, Cloud Medical assurance

Pembroke Care is, and remains, the name over the door. Cloud Medical is our clinical governance and specialist expertise partner: the Hospital to Home pathway is clinically and strategically developed with its expertise in musculoskeletal, neurological and rehabilitation pathways. Where separately assessed and appropriate, the wider personal care pathway is supported by Great Life Care. Care arranged through Pembroke is always delivered by Pembroke Care, and the referral destination is always Pembroke Care.

Visit Cloud Medical

The team

The people behind your programme

The senior team who will assess you, design your programme, watch over you through the night and dine you properly — every day of your stay.

Iqra Malik

Care Manager

Iqra has been with Pembroke since 2015 and, as Care Manager, leads the care of every guest along the Hospital to Home pathway.

Manpreet Kaur

Senior Healthcare Assistant

Manpreet joined Pembroke in 2022 and is one of the senior healthcare assistants at the heart of each guest’s day-to-day support.

Sangeeta Gill

Senior Healthcare Assistant

Sangeeta has been part of the care team since 2022, supporting guests through every stage of the journey from hospital back to independence.

Sarath Thomas

Senior Healthcare Assistant

Sarath joined Pembroke in 2021 and brings calm, attentive support to guests throughout their stay.

Joyal Joy

Senior Healthcare Assistant

Joyal joined the team in 2022 and supports guests day to day as one of Pembroke’s senior healthcare assistants.

Julie Turk

Chef

Julie has been with Pembroke since 2018 and, as chef, prepares the restorative menus at the heart of every stay.

Standards & safeguarding

How Pembroke is regulated

Personal care arranged through Pembroke is delivered by Pembroke Care (Reading) Domiciliary Services, registered with and inspected by the Care Quality Commission for personal care. Safeguarding and complete transparency underpin every stay — and our door is always open to the families and professionals who place their trust in us.

Independent regulator

Care Quality Commission

Registers and inspects our regulated care service, and publishes its findings openly — read our latest inspection report.

Clinical governance & specialist expertise partner

Cloud Medical

The Hospital to Home pathway is clinically and strategically developed with Cloud Medical’s expertise in musculoskeletal, neurological and rehabilitation pathways — supporting our team, never replacing the Pembroke name. Cloud Medical is not the registered care provider.

The provider — and the referral destination

Pembroke Care

Boutique residential, respite and transitional living in Reading — responsible for your care in every setting below.

The main house

Pembroke Lodge

Residential & respite care

Round-the-clock reassurance in the main house — planned respite, and residential stays for guests whose assessment shows that setting suits them best.

Explore this setting Independent accommodation

Alexandra Lodge & the Pembroke Apartments

Apartment stays — with or without care

Spacious, self-contained apartments — not a registered care home. Without care, you simply live independently; with care, an assessed level of support comes through your own front door — from our registered service, or from a care provider of your own choosing.

Explore this setting CQC-registered · personal care

Pembroke Care (Reading) Domiciliary Services

The regulated care service

Registered with the Care Quality Commission for personal care and run by Pembroke Care (Reading) Limited — the service that delivers assessed care across the Hospital to Home pathway.

Explore this setting

One name, clearly regulated: an apartment stay without care is simply independent living; when personal care is arranged through Pembroke in the apartments, it is delivered by our CQC-registered service, Pembroke Care (Reading) Domiciliary Services — and guests are equally free to use a care provider of their own choosing. Where separately assessed and appropriate, the wider personal care pathway is supported by Great Life Care. The referral destination is always Pembroke Care.

Transitional care, and any personal care arranged through Pembroke, always come from our own CQC-registered service. For every other stay the choice is entirely yours: bring a care provider you already know, use ours, or stay without care and simply live independently.

Don’t take our word for it: read our latest CQC inspection report — the full profile for Pembroke Care (Reading) Domiciliary Services, in the regulator’s own words.

Ask us anything about our standards