Contact
Begin with a conversation.
Families, discharge teams, social workers and case managers alike — tell us what has happened and our care team will help you decide the right next step, even if that step is not Pembroke.
Reach us directly
- Phone
- 0118 941 4200
- Visit
- Pembroke Lodge
32 Alexandra Road
Reading RG1 5PF
Referrals and enquiries are answered seven days a week, 8am – 8pm.
What happens next
- 1A senior member of the care team — never a call centre — reads your message and responds personally, usually the same day.
- 2Where Pembroke may be the right setting, we assess in hospital or at home, typically within 24 hours — and we tell you candidly if we cannot. Planned and short-notice referrals are both considered.
- 3You receive a candid recommendation either way — including, on occasion, that a different setting would serve you better.
Come and look around first
Families and prospective guests are warmly welcome to visit and see an apartment before deciding anything — no referral needed, and no obligation. Choose “Arrange a visit” in the form, or simply call. Professional visits for discharge, therapy, social work and commissioning teams are equally welcome.